• Help Desk Support Specialist

    Job Locations US-TX-Dallas
    Job ID
    2018-1339
    # of Openings
    1
    Category
    Information Technology
    Clearance Level
    Public Trust
  • Company Description

    Spry is a certified Small Disadvantaged Business (SDB) headquartered in McLean, VA. Spry provides Enterprise, C4IT, Management, and Cyber Solutions to the federal government and commercial entities. Founded in 2001, Spry Methods was built on the foundation of combining industry knowledge with unmatched responsiveness to produce results for our customers. Our goal is to build a business dedicated to the maximization of value for all stakeholders starting with our employees, our customers, and our community. We recognize that talented and dedicated employees are our most valued assets and the foundation of our success. Guided by these principles, we have established an impressive track record of proven past performance serving our customers within the Commercial, Federal Civilian, DoD, and Intelligence Communities. A CMMI Level 3 certified and ISO 9001:2008 registered company, Spry is committed to quality and continuous improvement.

    Overview

    Spry Methods is actively seeking a Help Desk Support Specialist to support the Environmental Protection Agency in downtown Dallas, TX. Our services include custom-engineered solutions that integrate with the latest technology, resulting in advanced information technology systems; business and management consulting services to assess client needs and re-engineer processes; and strategic and tactical program expertise to support continuity and provide comprehensive oversight for mission-critical initiatives.

     

    We partner with government and commercial agencies that require development of systems, such as communication systems, asset management, network deployment and engineering services, power and energy management solutions, portal applications, command and control, and geospatial information systems (GIS) to operate more efficiently and profitably.We have a need for a self-starting, highly motivated candidate to provide first level Help Desk and Desktop Support. In the position, you will be providing both phone support for those with technical questions as well as providing in-person desktop support as the need arises within our facility.

    Job Responsibilities and/or Success Factors

    Since this is a highly interactive position, customer service skills, mental focus, neat appearance (business casual) and 1-3 years prior experience with troubleshooting technical issues involving Windows operating systems, software applications and laptop hardware is required. The supported environment includes:

    • Dell laptops and desktops of various models
    • Active Directory network with users connected via wired, wireless and Pulse Secure VPN connections
    • Windows 10, Internet Explorer, Microsoft Office 365 and 2016
    • Apple mobile devices (iPhone/iPad) and Avaya VOIP phone system
    • Domino and Lotus Notes; Adobe and many other typical and non-typical software packages
    • Video conferencing equipment (Crestron, Tandberg) and Microsoft Skype

    This position incorporates both Tier 1 and Tier 2 IT Support duties; Experience entering, updating and closing tickets in Remedy is a plus. The ideal candidate should be versed in the above technologies and may be asked to assist with user moves, new equipment deployment and inventory tracking. At times, clearly written user or technical guides may need to be created in association with ongoing projects.

     

    All work is to be performed at the office location. No travel/field support is expected. You will work as part of the Dallas IT team, sharing solutions and workloads with network, telecom, web and security teams as the need arises.

    Required skills and experience include

    In this primary support role, the candidate will be best served by:

    • Analytical troubleshooting and problem-solving skills
    • Concise and clear communication abilities
    • Demonstrated experience in managing their time and priorities
    • Ability to pass a Public Trust Background check
    • Successful completion of Help Desk Institute Certification within 1 year of hire (education assistance provided)

    Preferred skills

    • Exposure to working in a government facility
    • Certifications to include CompTIA A+, Network+, Security+, or ITIL v3

    EEO Statement

    At Spry, we believe talented and dedicated employees are our most valued assets and the foundation of our success. We are committed to crafting a diverse and inclusive workplace that endorses engagement, creativity, quality and innovation.

     

    We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.

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