Help Desk Analyst

US-DC-Washington
Job ID
2017-1228
# of Openings
4
Category
Information Technology
Clearance Level
Public Trust

Company Description

Spry is a certified Small Disadvantaged Business (SDB) headquartered in McLean, VA. Spry provides Enterprise, C4IT, Management, and Cyber Solutions to the federal government and commercial entities. Founded in 2001, Spry Methods was built on the foundation of combining industry knowledge with unmatched responsiveness to produce results for our customers. Our goal is to build a business dedicated to the maximization of value for all stakeholders starting with our employees, our customers, and our community. We recognize that talented and dedicated employees are our most valued assets and the foundation of our success. Guided by these principles, we have established an impressive track record of proven past performance serving our customers within the Commercial, Federal Civilian, DoD, and Intelligence Communities. A CMMI Level 3 certified and ISO 9001:2008 registered company, Spry is committed to quality and continuous improvement.

Overview

Spry Methods is seeking four (4) Help Desk Analyst's to provide project management, network operations and services, security operations and services, desktop management, email service support, server management, service desk services and telecommunications support.

Job Responsibilities and/or Success Factors

Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level.

Required skills and experience include

  • Minimum of five (5) years IT service desk support experience
  • Minimum three (3) years of desktop support experience
  • Minimum of three (3) years experience with MicroSoft desktop and servicer software
  • MCSE and/or SCCM certifications a plus

EEO Statement

At Spry, we believe talented and dedicated employees are our most valued assets and the foundation of our success. We are committed to crafting a diverse and inclusive workplace that endorses engagement, creativity, quality and innovation.
 
We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.

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